Refund policy

Returns and refunds

We want every HARIB'S order to arrive exactly as intended. If there is a problem with your order, contact HARIB'S through the contact page and include your order number and the email used at checkout.

Return window

You may request a return within 14 calendar days after delivery. To be eligible, the fragrance must be unused, unopened, in its original sealed condition and returned with all original components.

Items that cannot be returned

For hygiene, safety and product-integrity reasons, opened, sprayed, used, damaged or altered fragrance products cannot be returned unless they arrived faulty, damaged or incorrect. Complimentary 2 ml samples are gifts and are not refundable or exchangeable.

Damaged, faulty or incorrect orders

Inspect your order when it arrives. If an item is damaged, leaking, faulty or incorrect, contact us within 48 hours of delivery with your order number and clear photographs of the parcel and product. Once verified, HARIB'S will arrange an appropriate replacement or refund.

Starting a return

Contact HARIB'S before sending any item back. Returns sent without approval may not be accepted. Approved return instructions will be provided directly. Return delivery costs are the customer's responsibility unless the item was damaged, faulty or incorrect.

Refunds

After the approved return has been received and inspected, we will confirm whether the refund is accepted. Approved refunds are issued to the original payment method. For cash on delivery orders, HARIB'S will request suitable bank details privately and process the approved refund by bank transfer. Processing times can vary by bank.

Cancellations and order changes

Contact HARIB'S as soon as possible if you need to cancel or change an order. We can only make changes before the order has entered preparation or dispatch. After dispatch, the return conditions above apply.