Client care
Frequently Asked Questions
Clear answers about fragrance, the complimentary sample, free delivery, cash on delivery and returns.
Client care
The answers you need before choosing.
HARIB'S keeps the purchase simple: choose your full-size fragrance, receive one complimentary discovery scent selected by HARIB'S, and choose cash on delivery where available.
What is an oil-based Extrait de Parfum?
It is a concentrated fragrance format designed to develop gradually on skin. Apply lightly to pulse points and allow the fragrance to settle without rubbing.
Are HARIB'S fragrances unisex?
Yes. Every HARIB'S fragrance is designed as a complete scent world rather than for a specific gender. Choose by materials, atmosphere and the impression you want to leave.
How do I choose the right fragrance?
Use the scent family, defining materials and mood on each product page. If you are still unsure, contact HARIB'S and describe what you normally wear and the setting you are choosing for.
Do I receive a complimentary sample?
Yes. Every eligible 80 ml fragrance order currently includes one complimentary 2 ml discovery sample selected by HARIB'S and added automatically.
Can I choose or buy the 2 ml sample separately?
No. The complimentary scent is selected by HARIB'S, is not customer-selectable and is not sold separately.
How much is delivery?
Shipping is complimentary. No shipping fee is charged on eligible online orders.
How long does delivery take?
Order today and your order is targeted for delivery within two business days. Weekends, public holidays, incorrect addresses and carrier disruption can affect the timing.
Can I pay cash on delivery?
Yes. Cash on delivery is accepted where shown during checkout. HARIB'S may contact you to confirm the order before dispatch.
Can I change or cancel my order?
Contact HARIB'S immediately. Changes are only possible before the order enters preparation or dispatch.
Can I return a fragrance?
You may request a return within 14 calendar days after delivery when the fragrance is unused, unopened and in its original sealed condition. Opened or sprayed fragrance cannot be returned unless it arrived faulty, damaged or incorrect.
What if my parcel arrives damaged or leaking?
Contact HARIB'S within 48 hours of delivery. Include your order number and clear photographs of the parcel and product so the issue can be resolved quickly.
How should I store my fragrance?
Keep it upright in a cool, dry place away from direct sunlight, heat and large temperature changes. Replace the cap after use.